Design Process
CustomCreative provides a full portfolio of projects for you to review before ordering my services, to ensure that you are comfortable with my design style. The design process for your website begins with a short questionnaire, which will help me get an idea of your style and preference for the design. Once I receive your payment and the completed questionnaire, I’ll begin working on your project on my development server. Once the initial design is sent, you’re allowed unlimited revisions on the design while the website is still on my development server. Once you’re satisfied with the design and overall website, I’ll transfer the website to your hosting account to make it live. Once a website is transferred to your hosting account, the design process is complete.

Time Frame
The average build time for a general website is 2-4 weeks, however, the actual build time may vary based on factors such as complexity, communication, additional requests, and unforeseen circumstances. Your project will be started on the first business day (Monday-Friday excluding national holidays) after your payment has been received. If your project needs rushed, you must contact me before ordering to see if I can accommodate your timeline. Rushed projects will be subject to an additional cost based on your timeline and requirements.

Communication
I offer communication through email, phone, and sometimes instant messaging. I prefer email and usually answer all emails within 24 hours, but please allow up to 48 hours before sending a follow up. I prefer email communication as it allows me to work more efficiently and keep track of our conversation history, however, you can call me anytime during my normal business hours. When working on a project together, it’s your responsibility to make timely responses as well. If after one month of no communication on your end, your project will be considered abandoned and will be archived. If you would like to resume your project, there will be a fee of $160 that must be paid prior to resuming work on your project.

Custom Design & Quotes
I offer a full range of website and graphic design services. In order to receive a custom service that is not already offered on my website, you will need to request a custom price quote. Custom price quotes are valid for a period of 30 days.

Hosting & Domains
Website hosting and domain registration are not included in the price of any services ordered from Custom Creative unless otherwise specified. You will be responsible for securing your own website hosting and domain name(s) for your website at your own expense. We offer website hosting setup and domain registration services through GoDaddy, however, you’re able to host your website with any company that you choose.

MediaTemple Terms of Service: https://mediatemple.net/legal/terms-of-service/
Godaddy Terms of Service: https://www.godaddy.com/legal-agreements.aspx

Payments
We accept PayPal, Visa, MasterCard, Discover, and American Express. We also accept personal checks, business checks. Your project will not be started until your payment has been received and has cleared through the issuing bank. For all new clients we request 50% deposit to begin your website design or development project and the remaining 50% will be due before you take possession of the work. Repeat clients are billed upon project completion for projects under $2000.

Refunds
Refunds will be given at the sole discretion of Custom Creative. If at any time you are refunded for a project, in whole or in part, you immediately lose the rights and ownership to the said works created by Custom Creative and all rights and ownership shall be transferred back to Custom Creative, unless otherwise specified.

Payment Reversals & Chargebacks
Custom Creative will not negotiate chargebacks with any person or company. Custom Creative payment and refund policies are clearly outlined within this terms of service agreement and all clients are required to read and agree to these terms prior to paying for an order or placing a deposit. If you reverse a payment previously paid to Custom Creative, you immediately lose the rights and ownership to any works created by Custom Creative and all rights and ownership shall be transferred back to Custom Creative. Furthermore, you’ll be required to cease the use of the said works immediately. If the payment reversal was made in error, you’ll be subject to a service charge of up to $40. Custom Creative will make every attempt to recoup lost funds, including, but not limited to outside collection agencies.

Hours Of Operation
Typical hours of operation are Monday through Friday from 9AM to 5PM CST excluding national holidays, however, days and times may vary.

Compatibility
All website projects will be tested and compatible with the latest versions of Mozilla FireFox, Google Chrome, Internet Explorer, and Safari at the time of your project completion. Custom Creative do not guarantee compatibility on any browser not previously listed, older versions of those previously listed, or that your website will be continuously compatible. You can hire Custom Creative at a rate of $100/hour to fix browser related issues after your project is completed, should any issues arise.

Search Engine Optimization (SEO)
Custom Creative does not offer guaranteed results on any Search Engine Optimization (SEO) services nor does Custom Creative guarantee that your website will not be penalized by search engines. The algorithm that search engines use to determine search results is always changing. What is the correct way today, may be the wrong way tomorrow.

Copyright & Ownership
Custom Creative transfers all rights and ownership of custom designs, programming, graphics, and other visual elements that have been created or written by Custom Creative, specifically for the client’s project, to the client upon completion of the project. Any elements, software, graphics, stock photography, or programming owned by third parties shall remain under copyright of their respective owners. Custom Creative reserve the right to display and/or link to any projects that Custom Creative is commissioned to build or create on blog posts, social media websites, print media, and various websites throughout the internet.

Website Design Credit
All websites that Custom Creative build will have a link displayed in the footer (bottom) of each page that link back to the Custom Creative website. By ordering any website design service from Custom Creative, you understand and agree that this link may not be altered or removed without consent from Custom Creative. Removing or altering the link without consent from Custom Creative is a violation of these terms.

Agreement
By placing a deposit or paying for any of the services offered from Custom Creative, you acknowledge that you fully understand and agree to the terms listed above.